Shipping, Returns and Privacy Policy

Shipping

All orders are DISCRETE and processed through the Australia Post network.

  • Flat rate of $4.20 on all orders as we send packages as registered letters (without tracking) to keep shipping costs low for you.
  • Extra charge for shipping if you purchase some of our ‘other products’ such as the Green Stash
  • Option of Parcel Post (with tracking) at $8.00 on all orders
  • Express shipping is available upon request – please email the [email protected]
  • We will send a confirmation email upon receiving or processing your order and we are unable to take responsibility for any delays once your delivery is lodged with Australia post.
  • Orders are usually shipped within 1-2 business days via Australia Post
  • Orders will usually arrive between 2-5 business days after payment clears. Delivery to NT, WA, & regional areas may take longer.
  • We cannot take responsibility for any damage caused during transit

Our Return Policy

  • Please ensure you choose the correct items when ordering as we are unable to process returns or exchanges once goods have been processed or posted out.
  • To cancel your order, please send an email or direct message our Canna High team as soon as possible so that we can cancel the order before it gets processed. We are unable to cancel once order has been processed and sent out.
  • For any faults or incorrect/missing items please email our Canna High team or DM our socials. If any item in your order is faulty or stops working within 7 working days you can return it and we will replace or refund you as per consumer law.
  • If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We take no responsibility in providing refunds, exchange or credit for items that you have damaged or broken yourself after the fact. We also cannot accept returns for items that have been used.

Privacy Policy

  • Your privacy is important to us. It is our policy at Canna High to respect your privacy regarding any information we may collect from you whilst you are using our website www.cannahigh.com.au
  • We only collect personal information when we truly need it to process your order or to provide a service. We only collect information by lawful and fair means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
  • We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  • If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
  • We don’t share any personally identifying information publicly or with third-parties, except when or if required by law.
  • Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
  • You are free to refuse our request for your personal information, with the understanding that we may be unable to process your order or service you
  • Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact our Canna High team.

Please email if there are any problems in regards to your order as our Canna High team is always happy to help!

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